What do you do?
1. Call the supplier and find out when the product will be back in stock - ask if they have an alternative product that you can offer your customer
2. Call the customer and advise them that there is a shortage and if they would like a replacement or if they are willing to wait
3. Open ticket on zendesk (with customer as requester) and specify the details discussed telephonically

Note: Call the customer. Only email if not available after 3 tries.

If the customer does not want an alternative product and is not willing to wait:
* Tell the customer that you will try and source it from another store
* Let the customer know if you have/have not been successful

If the product is out of stock for more than 7 days:
* Source the stock from a local vet
* Inform the customer that it is taking too long and you have sourced it from another store to ensure he/she does not run out

Note: Never mention which store you source the products from.