Customer Service

How to: Answer the Phone
Good day/morning/afternoon, welcome to Pet Heaven [Name] speaking...how may I help you?
Sat, 20 Jun, 2020 at 1:29 AM
Procedure: Out of Stock
What do you do? 1. Call the supplier and find out when the product will be back in stock - ask if they have an alternative product that you can offer your c...
Sat, 20 Jun, 2020 at 1:29 AM
Policy: Stock returns
Policy effective 09 February 2016: If a bag is delivered and a customer claims that it is damaged: 1. Ask if the clear packaging has been damaged to establ...
Sat, 20 Jun, 2020 at 1:29 AM