WHEN YOU ACCESS OUR WEBSITE YOU AGREE TO THIS PRIVACY POLICY.  IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, OR TO ANY CHANGES WE MAY SUBSEQUENTLY MAKE, YOU MUST IMMEDIATELY STOP ACCESSING OUR WEBSITE.  PLEASE NOTE THAT THIS PRIVACY POLICY CONTAINS NOT ONLY TERMS AND CONDITIONS, BUT ALSO YOUR CONSENT TO OUR PROCESSING, IN ACCORDANCE WITH THIS POLICY, OF THE PERSONAL INFORMATION MADE AVAILABLE BY YOURSELF ON OUR WEBSITE.



  1. Your right to privacy while using our website is very important to us (Pet Heaven (Proprietary) Limited, hereafter referred to as “Pet Heaven”).

  2. We respect your right to control how much information you provide to us and, save as specifically contemplated herein, we collect only information which enables us to ensure that your experience when using our services remains interactive and easy to use, such as your Internet Protocol address and Browser Information.

  3. Any other information that you provide us with, is subject to your consent and your knowledge.  Save as specifically contemplated herein, Pet Heaven will never share any information you provide to us (name, telephone number, email address, etc.) with any other company or organisation that is not a Pet Heaven business partner or affiliate, except if it is required to do so by law.  The information you provide will be kept confidential and will be used only to support your continued customer relationship with Pet Heaven.

  4. Cookies are used to improve our service to you.  Please note that you may disable the use of cookies by configuring your browser preferences accordingly.  This website also uses analytics, which tracks traffic and sources internet protocol addresses and location, time on the website and what pages were visited.

  5. These are the guidelines we use for protecting any information you provide to us during your use of the website and our services:

  6. When you enter our website, we can determine your domain name and what browser and operating system you are using, but we cannot determine any personal information about you. Pet Heaven uses this information only to ascertain technical implementation to ensure you get the best possible experience for the browser you are using.

  7. When using our website, you may wish to provide some information about yourself by completing an online form. For example, situations where we will ask you to complete an online form include:



  • When subscribing / creating an account online for the purpose of purchasing the products listed on our website;

  • If you would like Pet Heaven to contact you via our contact page on our website;

  • Where you enter any competition which may be run by Pet Heaven from time to time (if any);

  • If you would like Pet Heaven to send you newsletters from time to time;

  • When subscribing to blog on our website;

  • When submitting feedback on our Customer Review page of our website.


Pet Heaven may ask additional questions to ensure that our website and the content which we provide is in line with your needs. Each online form will clearly specify which information is required and which is optional by way of asterisks (*).



  1. The type of information which we may require from you includes the following:



  • First name;

  • Surname;

  • Email address;

  • Password;

  • Address/es (for billing and shipping purposes);

  • Payment information is NOT stored by Pet Heaven, and is merely passed via encryption to our 3rd party payment provider in order to process payment



  1. You understand and hereby agree that the information which we require is necessary for the following reasons:


(i)               to enable Pet Heaven to deliver the goods purchased by yourself to you;


(ii)              to ensure payment is made to Pet Heaven by yourself in respect of your purchases (where you provide your credit card details to Pet Heaven);


(iii)            to enable Pet Heaven to contact you with regards to the products mentioned herein;


(iv)            to enable Pet Heaven to contact you with regards to your participation in any Pet Heaven competition in which you have entered;


(v)                to enable you to blog on our website;


(vi)            to enable you to submit feedback on our Customer Review page of our website;


(vii)           to carry out marketing and advertising to yourself, including for example, by sending you Pet Heaven newsletters and/or emails.  You may at any stage opt-out from receiving future marketing and advertising information from Pet Heaven. 



  1. You further understand and hereby agree that we may provide certain third party service providers and suppliers with some of the information contemplated above (i) to our third party courier service in order to deliver your order to you; and (ii) for the purposes of sending you marketing and advertising information in relation to Pet Heaven’ services. We will only provide such third parties with information which is necessary in relation to the purpose for which it is being used.  You may at any stage opt-out from receiving future promotional information from any such third party, and Pet Heaven shall, to the extent required by yourself, assist you therewith. Pet Heaven undertakes that any personal information provided by yourself will be held securely and in accordance with the provisions of applicable laws, and Pet Heaven shall ensure that any third party to whom Pet Heaven provides such personal information as contemplated herein shall abide by the provisions of this paragraph.

  2. Pet Heaven may however compile, use and share any information that does not relate to any specific individual and owns all rights to information of a statistical nature compiled by Pet Heaven.

  3. Pet Heaven retains the right to periodically update this policy. Notice of any revisions will be posted to this page.  

  4. This Privacy Policy, together with the Website Terms and Conditions which are available at www.petheaven.co.za/terms-and-conditions, sets out the general rules and policies governing your use of our website. Depending on your activities when visiting our website, you may be required to agree to additional terms and conditions.


Thank you for your interest in Pet Heaven. We hope your visit to our website is pleasant and productive.